Terms of Service

1. Agreement to Terms

By accessing and using BritPetShop ("we," "us," or "our"), you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

2. About BritPetShop

BritPetShop is a UK-based online retailer specialising in premium pet supplies for dogs, cats, birds, fish, and small animals. We are committed to providing high-quality products and exceptional customer service to pet owners across the United Kingdom.

3. Use of Our Website

Permitted Use

You may use our website for:

• Browsing and purchasing pet supplies
• Creating and managing your customer account
• Accessing product information and reviews
• Using our customer service features

Prohibited Activities

You agree not to:

• Use the website for any illegal or unauthorized purpose
• Interfere with or disrupt the website's functionality
• Attempt to gain unauthorized access to our systems
• Upload or transmit viruses, malware, or harmful content
• Scrape, harvest, or collect user information
• Impersonate another person or entity
• Post false, misleading, or defamatory content

4. Account Registration

To make purchases, you may need to create an account. You agree to:

• Provide accurate and complete information
• Keep your account information up-to-date
• Maintain the security of your login credentials
• Notify us immediately of any unauthorized account use
• Accept responsibility for all activities under your account

5. Orders and Purchases

Order Acceptance

All orders are subject to our acceptance. We reserve the right to refuse or cancel orders for reasons including:

• Product unavailability
• Pricing errors
• Suspected fraudulent activity
• Failure to meet our terms and conditions

Pricing and Payment

• All prices are listed in British Pounds (GBP) and include VAT where applicable
• Prices may change without notice, but confirmed orders are honored at the quoted price
• Payment is due at the time of order placement
• We accept major credit/debit cards and PayPal
• Additional charges may apply for expedited shipping or special handling

Product Availability

Product availability is subject to change. If an item becomes unavailable after ordering, we will notify you and offer alternatives or a full refund.

6. Shipping and Delivery

Delivery Areas

We deliver throughout the United Kingdom, including England, Scotland, Wales, and Northern Ireland. Some remote areas may have extended delivery times.

Delivery Times

• Standard delivery: 3-5 business days
• Express delivery: 1-2 business days
• Next day delivery: Order by 2 PM for next day delivery (Monday-Friday)
• Delivery times are estimates and may be affected by weather, holidays, or carrier delays

Risk of Loss

Risk of loss transfers to you upon delivery to your designated address. We recommend insuring high-value orders.

7. Returns and Refunds

Return Policy

You may return most items within 30 days of delivery, provided they are:

• In original condition and packaging
• Unused and unspoiled (especially for food items)
• Not personalized or custom-made
• Accompanied by proof of purchase

Non-Returnable Items

• Opened or partially consumed pet food and treats
• Perishable items (live foods, fresh foods)
• Custom or personalized products
• Items damaged by misuse or normal wear

Refund Process

Refunds are processed within 5-10 business days after we receive and inspect returned items. Return shipping costs are the customer's responsibility unless the return is due to our error.

8. Product Information and Reviews

We strive to provide accurate product information, but we cannot guarantee that all descriptions, images, or specifications are error-free. Product reviews reflect individual customer experiences and do not represent our official opinions.

9. Intellectual Property

All content on our website, including text, images, logos, and design elements, is protected by intellectual property rights. You may not reproduce, distribute, or create derivative works without our written permission.

10. Limitation of Liability

To the maximum extent permitted by law, BritPetShop shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages arising from product misuse or pet health issues
• Third-party actions or website interruptions

Our total liability shall not exceed the amount you paid for the specific product or service in question.

11. Pet Health and Safety

Important: Our products are intended for healthy pets. Always consult with a veterinarian before introducing new foods, supplements, or treatments. We are not responsible for adverse reactions or health issues resulting from product use. Monitor your pet's response to new products and discontinue use if any adverse reactions occur.

12. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

13. Dispute Resolution

Any disputes arising from these terms will be governed by English law and subject to the jurisdiction of English courts. We encourage resolving disputes through direct communication before pursuing legal action.

14. Changes to Terms

We may update these terms periodically. Significant changes will be communicated via email or website notice. Continued use of our services constitutes acceptance of updated terms.

15. Contact Information