Last updated: September 2, 2025
1. What Are Cookies?
Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit our website. They help us provide you with a better shopping experience by remembering your preferences and enabling essential website functionality.
2. How We Use Cookies
BritPetShop uses cookies to:
- Keep your shopping cart items while you browse
- Remember your login status and preferences
- Provide personalised product recommendations
- Analyse website performance and user behaviour
- Enable secure transactions and prevent fraud
- Show relevant advertisements and offers
- Remember your currency and language preferences
3. Types of Cookies We Use
Essential Cookies (Always Active)
These cookies are necessary for basic website functionality and cannot be disabled:
- Shopping Cart: Maintains items in your cart across pages
- Session Management: Keeps you logged in during your visit
- Security: Protects against fraud and ensures secure checkout
- Load Balancing: Ensures optimal website performance
Functional Cookies
These cookies enhance your experience by remembering your preferences:
- Currency Selection: Remembers your preferred currency (GBP, EUR, USD)
- Recently Viewed: Shows products you've recently looked at
- Wishlist: Maintains your saved items
- Personalisation: Customizes content based on your pet type preferences
Performance & Analytics Cookies
These cookies help us understand how you use our website:
- Google Analytics: Tracks page views, user journeys, and site performance
- Shopify Analytics: Monitors e-commerce performance and conversion rates
- Heat Mapping: Understands how users interact with our pages
- A/B Testing: Tests different versions of pages for optimization
Marketing & Advertising Cookies
These cookies enable personalised advertising and marketing:
- Facebook Pixel: Enables targeted advertising on Facebook and Instagram
- Google Ads: Shows relevant Google advertisements
- Retargeting: Displays our ads on other websites you visit
- Email Marketing: Personalizes email campaigns based on your interests
4. Third-Party Cookies
We work with trusted third-party services that may set their own cookies:
Payment Providers
- Shopify Payments: Secure payment processing
- PayPal: Alternative payment method
- Stripe: Credit card processing security
Analytics & Marketing
- Google Analytics: Website usage statistics
- Facebook: Social media integration and advertising
- Mailchimp: Email marketing automation
- TrustPilot: Review management system
Customer Support
- Zendesk: Live chat and support ticket system
- Intercom: Customer messaging platform
5. Cookie Duration
Cookies have different lifespans:
- Session Cookies: Deleted when you close your browser
- Persistent Cookies: Remain for a set period (typically 30 days to 2 years)
- Shopping Cart: 30 days (so you don't lose items)
- Analytics: 2 years (for long-term trend analysis)
- Marketing: 30-90 days (for campaign effectiveness)
6. Managing Your Cookie Preferences
Cookie Consent Banner
When you first visit our website, you'll see a cookie consent banner allowing you to:
- Accept all cookies for the full experience
- Customize your preferences by cookie category
- Accept only essential cookies (some features may not work)
Browser Settings
You can also manage cookies through your browser settings:
- Chrome: Settings > Privacy and Security > Cookies
- Firefox: Options > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Cookies and website data
- Edge: Settings > Cookies and site permissions
Note: Disabling cookies may affect website functionality. Your shopping cart, login status, and personalised features may not work properly.
7. Mobile App Cookies
If you use our mobile app, similar tracking technologies are used for:
- App functionality and performance
- Push notification preferences
- Crash reporting and bug fixes
- Usage analytics and improvement
8. International Users
If you're visiting from outside the UK, please note:
- We comply with UK GDPR and international privacy laws
- Your data may be processed in the UK or other countries where our service providers operate
- We ensure appropriate safeguards for international data transfers
9. Updates to This Policy
We may update this cookie policy to reflect changes in our practices or legal requirements. We'll notify you of significant changes through our website or email.
10. Contact Us
If you have questions about our cookie policy or want to exercise your rights:
BritPetShop Data Protection Team
Email: privacy@britpetshop.com
Address: BritPetShop Ltd, 123 Pet Street, London, UK, SW1A 1AA